What Motivates Employees?

Business Link for Cumbria
Suzanne Caldwell

By Suzanne Caldwell, Contracting & New Business Manager, Business Link for Cumbria

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The way employees feel about their job and workplace determines how motivated they are. There is a clear link between job satisfaction and productivity.

Job satisfaction depends partly on tangible rewards such as pay and benefits.

However, job satisfaction also depends on the culture of an organisation. This means the things that make your business distinctive and make the people who work there proud to do so. You can motivate people by:

  • providing varied and interesting work
  • high quality training and development, employees feel valued if investment is made into their future development
  • an 'open door' culture where managers are approachable and there to listen and support their employees - it can be very de-motivating to know your manager is locked away in an office, not wanting to be disrupted or disturbed
  • respect for a good work-life balance - understand employees have a life outside work and problems which may affect their work
  • fairness at work - treat others as you would like to be treated
  • proactive and regular communication
  • regular appraisal and positive feedback
  • requests for feedback, either in person or via staff surveys, on how employees feel about their roles, the support they get, and improvements to the business
  • providing the chance to socialise with colleagues at organised events
  • recognition and reward for ideas or competitive intelligence
Suzanne Caldwell

Author Information - Suzanne Caldwell

Contracting & New Business Manager

With experience in the automotive, materials handling, education, railway and hospitality industries, Suzanne joined Business Link over eight years ago as a business adviser.

When Cumbria was devastated by Foot & Mouth, Suzanne set up and managed Foot & Mouth Recovery support, and, following the severe flooding which hit Carlisle in January 2005, ran the Flood Recovery programme.

In her current role Suzanne has responsibility for communications, marketing, information services, the adviser team and all contracts and projects.

Suzanne moved to Cumbria fourteen years ago when she married her husband Alan, who is a director of a successful Cumbrian SME.

Her qualifications include:

* BA Hons in Industrial Economics from the University of Nottingham, * MBA from the University of Bradford Management Centre, * CIM Diploma in Marketing, * CIM Chartered Marketer - Suzanne was in the first batch of people ever to be awarded this status

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